We are continuously working on ways to improve how you can get in touch with us. As part of this, we’d like to share with you details of our dedicated team mailboxes.
You can of course speak to us by phone on 01228 538 988 during office hours, 9 am to 5 pm (Monday to Thursday) or 9 am to 4.30 pm (Friday) or send an email to one of our dedicated teams at any time.
Please note that the below primarily relates to the administration of Minerva SIPP, SIPP Lite and InvestAcc SSAS. For contact information relating to InvestAcc Platinum products, please click here.
If you wish to send an email about any aspect of SIPP administration and transactions, please direct your email to the appropriate address:
SIPP New Business Admin – [email protected] establishment of new SIPPs, requesting transfers from other providers, issuing new plan documentation.
General Admin – [email protected] scheme valuations, online access queries – please use this mailbox if you are unsure where to send your query
Illustrations – [email protected] new client illustration requests
Investments – [email protected] for investment transactions under your SIPP (excluding commercial property).
Taking Benefits – [email protected] if you wish to take benefits from your SIPP
Transfers Out – [email protected] if you wish to transfer your plan away from us.
Plan Servicing – [email protected] change of address, appointment or change of financial adviser.
SIPP Accounts Team – [email protected] this team deals with non-property related financial transactions and payments of fees.
SIPP Property Accounts Team – [email protected] this team deals with financial transactions relating to commercial property and land owned by SIPPs, including collection of rent.
The following team deals with most aspects of SSAS administration (other than acquisition of commercial property):
SSAS Team – [email protected] The SSAS team handles the establishment and day to day administration of our book of SSAS schemes. This includes work involved in taking over the trusteeship and administration of SSAS arrangements with other providers. They also deal with investments, and requests for benefit payments.
The following teams deal with commercial property and land matters, within both SIPP and SSAS pension schemes:
Property Acquisitions Team – [email protected] This team handles the purchase of commercial property and land, as well as in-specie transfers from other registered pension schemes, and reallocation of shares of property between SIPP members.
Property (Post Acquisitions & Sales) – [email protected] This team deals with properties already owned in both SIPP and SSAS schemes, they ensure that properties are insured, leases are in place and rental income is received. They also deal with sales of properties.
Sales Team – [email protected] For all new scheme enquiries across all products including Platinum SIPP and SSAS.
March 30th, 2026
The Minerva SIPP can invest in a wider range of assets including commercial property and land, on an individual or group basis. Any combination of permitted investments may be made within a Minerva SIPP including deposit accounts, DFM, open market platform/wrap accounts, stockbroker accounts and trustee investment plans, all held together within the same SIPP.
SIPP Lite is a lower cost option, for those that do not require multiple investment accounts, or access to commercial property and land at outset. SIPP Lite members are restricted to a maximum of one investment account, to run alongside the default SIPP bank account. This investment account could be another bank account or ONE of the following: stockbroker account, DFM, open market platform/wrap account or a trustee investment plan. For individuals that require additional investments at a later date, including commercial property and land, they can upgrade their SIPP Lite plan to a Minerva SIPP.
A Small Self-Administered Scheme (SSAS) is a type of UK registered pension scheme. Each SSAS is governed by its own trust deed and rules and is a separate legal entity to the sponsoring employer. The sponsoring employer establishes the SSAS and invites members to join. Any individual employed by the sponsoring employer (or a participating employer) may join the scheme and all members are appointed as trustees alongside the professional trustee. SSAS trustees have a very wide range of investment options, including the ability to make secured loans to the sponsoring employer of up to 50% of the net asset value of the scheme, subject to certain conditions.
We have been operating in these markets for over 20 years. The SSAS business was formed in 1997, and in 2003 we launched our flagship product, the Minerva SIPP. The range is completed by SIPP Lite, which has been available since July 2012.
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