If you are an existing SIPP customer, you can log in to our Online Services using the button at the top of this page.
The following information is aimed at existing SIPP and SSAS members, please following the links below depending on the type of scheme you have.
If you have any queries about the information on this site, and want to get in touch to ask a question then please contact us. We do not provide financial advice, but if you have a specific question of a technical or practical nature then we will do our best to answer it, without giving advice.
To speak to us, phone 01228 538 988 during office hours, 9 am to 5 pm Monday to Friday, or send an email to one of our dedicated teams at any time:
If you wish to send an email about any aspect of SIPP administration and transactions, please direct your email to the appropriate address:
SIPP New Business Admin – firstname.lastname@example.org including illustrations and the establishment of new SIPPs, requesting transfers from other providers, issuing new plan documentation.
Transfers In – email@example.com for applications to transfer other pension plans into your SIPP.
Investments – firstname.lastname@example.org for investment transactions under your SIPP (not including commercial property).
Taking Benefits – email@example.com if you wish to take benefits from your SIPP
Transfers Out – firstname.lastname@example.org if you wish to transfer your plan away from us.
Plan Servicing – email@example.com for matters such as valuations of your SIPP, change of address, appointment or change of financial adviser.
SIPP Admin Team – firstname.lastname@example.org use this for general administration matters, if you are unsure which to use.
SIPP Accounts Team – email@example.com this team deals with financial transactions and payments of fees.
The following team deals with most aspects of SSAS administration (other than commercial property):
SSAS Team – firstname.lastname@example.org The SSAS team handles the establishment and day to day administration of our book of SSAS schemes. This includes work involved in taking over the trusteeship and administration of SSAS arrangements with other providers. They also deal with investments, and requests for benefit payments.
The following teams deal with commercial property and land matters, within both SIPP and SSAS pension schemes:
Property Acquisitions Team – email@example.com This team handles the purchase of commercial property and land, as well as in-specie transfers from other registered pension schemes, and reallocation of shares of property between SIPP members.
Property (Post Acquisitions & Sales) – firstname.lastname@example.org This team deals with properties already owned by our SIPP and SSAS schemes, they ensure that properties are insured, leases are in place and rental income is received. The also deal with sales of properties.