During the year to 31 December 2017 we issued our second customer survey to members of our Minerva SIPP, SIPP Lite and Flexi SIPP arrangements. We chose a set of questions that would allow us to gauge the views of members in a way that allows us to consider improvements to our offering, and at the same time providing something that would help us demonstrate to potential new customers what it is like doing business with InvestAcc.
We are grateful to all those that took the time to respond to the survey – we have already made changes to some items e.g. literature and our website, and we will continue to ensure that we offer a market leading service based proposition.
The full results of the survey are detailed below.
The level and quality of information from InvestAcc is:
The level of service from staff is:
How would you describe us to a friend?
How would you rate us on Service?
How would you rate us on Investment Flexibility?
How would you rate us on Professionalism?
How would you rate us on Depth of Knowledge?
How would you rate us on Staff Friendliness?
How would you rate us on Value?
How do you rate our website www.investaccpensions.co.uk?
How would you rate our literature?
When you telephone our office, do you speak to the appropriate individual?
When you ask for guidance over the phone, is it dealt with?
If your SIPP was set up in the last 12 months, how do you feel about the setup process?
The Minerva SIPP can invest in a wider range of assets including commercial property and land, on an individual or group basis. Any combination of permitted investments may be made within a Minerva SIPP including deposit accounts, DFM, open market platform/wrap accounts, stockbroker accounts and trustee investment plans, all held together within the same SIPP.
SIPP Lite is a lower cost option, for those that do not require multiple investment accounts, or access to commercial property and land at outset. SIPP Lite members are restricted to a maximum of one investment account, to run alongside the default SIPP bank account. This investment account could be another bank account or ONE of the following: stockbroker account, DFM, open market platform/wrap account or a trustee investment plan. For individuals that require additional investments at a later date, including commercial property and land, they can upgrade their SIPP Lite plan to a Minerva SIPP.
A Small Self-Administered Scheme (SSAS) is a type of UK registered pension scheme. Each SSAS is governed by its own trust deed and rules and is a separate legal entity to the sponsoring employer. The sponsoring employer establishes the SSAS and invites members to join. Any individual employed by the sponsoring employer (or a participating employer) may join the scheme and all members are appointed as trustees alongside the professional trustee. SSAS trustees have a very wide range of investment options, including the ability to make secured loans to the sponsoring employer of up to 50% of the net asset value of the scheme, subject to certain conditions.
We have been operating in these markets for over 20 years. The SSAS business was formed in 1997, and in 2003 we launched our flagship product, the Minerva SIPP. The range is completed by SIPP Lite, which has been available since July 2012.
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