When will my SIPP or SSAS move to InvestAcc?
The process of planning and agreeing the transition of all accounts and administration services to InvestAcc is moving as expected and will complete on Monday 3 November 2025.

Do I need to do anything now?

If you are happy for InvestAcc to take over responsibility for providing administration and trustee services in respect of your SIPP or SSAS, you do not need to do anything.

A full copy of the terms and conditions that will apply to your SIPP from the date of transfer are available using the link at the top of this page.

AJ Bell's service will continue as normal with the same points of contact you’re used to and we’ll let you know once your account has been transferred to InvestAcc.

However, if you do not wish InvestAcc to take over those responsibilities, you need to write to AJ Bell by 5pm on Friday 24 October 2025 as explained in the email or letter you have received from AJ Bell. If you ask to transfer to another provider and that transfer does not complete by Monday 3 November 2025, your SIPP or SSAS will transfer to InvestAcc who will continue to process your transfer instruction.

Important: unless AJ Bell have received written notification from you as above, by 5pm on Friday 24 October 2025, AJ Bell will assume that you agree to InvestAcc taking over responsibility for providing the administration and trustee services in respect of your SIPP or SSAS, and that change will take place automatically with effect from Monday 3 November 2025.

How will instructions be processed up to the transition?
To ensure that the move takes place smoothly, AJ Bell will stop processing certain SIPP transactions ahead of the actual transition date. You should send AJ Bell instructions as usual, but AJ Bell must have received an instruction by the following cut-off dates if they are to process it before the move:

New Pension Commencement Lump Sum or income tranche requests----------Friday 10 October
Investment purchase instructions----------Friday 24 October
Regular and one-off contributions – allocation to SIPP cash account----------Friday 24 October
Investment sales and moving money between SIPP cash account and existing investments----------Friday 31 October
All other instructions not listed above----------Friday 24 October

If you and your adviser are considering submitting any new instructions, bear in mind that AJ Bell may not be able to fully process any that are complex or need a lengthy period before your SIPP transfers to us.

AJ Bell will also make regular pension payments on Thursday 23 October as usual, and we will make payments in November and thereafter.

Processing of your personal data
The transfer will also involve the transfer of your personal data to us so that it can continue providing the services to your SIPP or SSAS. We will become a controller of your personal data for this purpose and will contact you about this in due course.

Why are AJ Bell selling the Platinum businesses?
AJ Bell believes the sale of the businesses to a provider whose core business focus is the provision of bespoke SIPP and SSAS products is in the best long-term interests of customers.

We are a specialist, award-winning provider with over 15,000 customers and £6bn assets under administration, an experienced management team and a proven record of strong customer service, delivering bespoke SIPP and SSAS services to customers and authorised Financial Advisers for more than twenty years.

InvestAcc is part of InvestAcc Group, a publicly listed company on the London Stock Exchange. InvestAcc Group has an exciting acquisitive strategy to build the UK’s leading specialist pensions administration business and is committed to the investment required to meet the evolving needs of bespoke SIPP and SSAS customers and regulatory expectations.

Are the investments and cash held in my SIPP or SSAS safe and secure?
Yes, moving the schemes to InvestAcc will not affect the investments in your SIPP or SSAS. You will continue to have the same access to your investments, which are still held safely and securely for the benefit of your scheme. The dedicated professional trustee companies are not changing and will continue to hold all investments as joint trustees following the move to InvestAcc.

Will there be any changes to the service or charges?
We won’t make any changes other than to apply our usual annual increases or change the interest rates that we pay on cash holdings.

We already operate SIPP and SSAS products on a very similar basis to AJ Bell and intend to continue to operate the Platinum products on the same basis you’re used to, so you shouldn’t notice any change.

Can my adviser(s) continue to be involved in running my SIPP or SSAS?
Yes, InvestAcc have a long history of supporting authorised Financial Advisers and their clients, as well as working with other professional advisers to SSAS customers, such as accountants and solicitors, and they will continue to work with your appointed adviser(s).

How do I access information about my pension?
Until the move to InvestAcc takes place, you can still access information about your SIPP or SSAS by contacting AJ Bell in the usual way. We and AJ Bell will contact you at the appropriate time with more information about how you will be able to access information and support for your SIPP or SSAS after it has moved to InvestAcc.

What if I still have questions?
You can still contact AJ Bell as usual until the move to InvestAcc has completed. Our administration teams can answer most questions about the process, but please remember that AJ Bell can’t provide you with financial advice.

If you aren’t sure what this move might mean for you, we encourage you to speak to an independent financial adviser. If you don’t already have an adviser and you want information, advice or additional guidance, the following independent services can help you find one:

FCA Register – https://register.fca.org.uk/s/
Unbiased – https://www.unbiased.co.uk/
Vouchedfor - https://www.vouchedfor.co.uk/
Personal Finance Society - https://www.thepfs.org/yourmoney/find-an-adviser/
MoneyHelper - https://www.moneyhelper.org.uk/en

Can I transfer my SIPP to a new provider?
As always, you can ask to transfer your SIPP to another provider of your choice at any time, irrespective of the move to InvestAcc. For more information about your options, please contact AJ Bell.

Can we change our SSAS provider?
AJ Bell’s Terms of Business and the Trust Deed and Rules provide options to move to an alternative administration provider or another Professional Trustee, or both, at any time, irrespective of the move to InvestAcc. For more information about your options, please speak to your usual AJ Bell contact.

When will my client's SIPP or SSAS move to InvestAcc?
The process of planning and agreeing the transition of all accounts and administration services to InvestAcc is moving as expected, and will complete on Monday 3 November 2025.

Do I need to do anything now?
As previously advised, your clients don’t need to do anything for the time being, but we (InvestAcc) will shortly contact you about accepting our Terms of Business ahead of the transition date, so that you can continue to support your customers without interruption.

How will instructions be processed up to the transition?
To ensure that the move takes place smoothly, AJ Bell will stop processing certain SIPP transactions ahead of the actual transition date. You should send AJ Bell instructions as usual, but AJ Bell must have received an instruction by the following cut-off dates if they are to process it before the move:

New Pension Commencement Lump Sum or income tranche requests----------Friday 10 October
Investment purchase instructions----------Friday 24 October
Regular and one-off contributions – allocation to SIPP cash account-----------Friday 24 October
Investment sales and moving money between SIPP cash account and existing investments----------Friday 31 October
All other instructions not listed above----------Friday 24 October

If you or your clients are considering submitting any new instructions, bear in mind that AJ Bell may not be able to fully process any that are complex or need a lengthy period before your client's SIPP transfers to us.

AJ Bell will also make regular pension payments on Thursday 23 October as usual, and we will make payments in November and thereafter.

Processing of your personal data
The transfer will also involve the transfer of your personal data to us so that it can continue providing the services to your SIPP or SSAS. We will become a controller of your personal data for this purpose and will contact you about this in due course.

Why are AJ Bell selling the Platinum businesses?
AJ Bell believes the sale of the businesses to a provider whose core business focus is the provision of bespoke SIPP and SSAS products is in the best long-term interests of customers.

We are a specialist, award-winning provider with over 15,000 customers and £6bn assets under administration, an experienced management team and a proven record of strong customer service, delivering bespoke SIPP and SSAS services to customers and authorised Financial Advisers for more than twenty years.

InvestAcc is part of InvestAcc Group, a publicly listed company on the London Stock Exchange. InvestAcc Group has an exciting acquisitive strategy to build the UK’s leading specialist pensions administration business and is committed to the investment required to meet the evolving needs of bespoke SIPP and SSAS customers and regulatory expectations.

Are the investments and cash held in my client's SIPP or SSAS safe and secure?
Yes, moving the schemes to InvestAcc will not affect the investments in your client's SIPP or SSAS. Your clients will continue to have the same access to their investments, which are still held safely and securely for the benefit of their scheme. The dedicated professional trustee companies are not changing and will continue to hold all investments as joint trustees following the move to InvestAcc.

Will there be any changes to the service or charges?
We won’t make any changes other than to apply our usual annual increases or change the interest rates that we pay on cash holdings.

We already operate SIPP and SSAS products on a very similar basis to AJ Bell and intend to continue to operate the Platinum products on the same basis you’re used to, so you shouldn’t notice any change.

How do I access information about my client's pension?
Until the move to InvestAcc takes place, you can still access information about your client's SIPP or SSAS by contacting AJ Bell in the usual way. We and AJ Bell will contact you at the appropriate time with more information about how you will be able to access information and support for your client's SIPP or SSAS after it has moved to InvestAcc.

What if I still have questions?
You can still contact AJ Bell as usual until the move to InvestAcc has completed. Their administration teams can answer most questions about the process, but please remember that AJ Bell can’t provide you with financial advice.

Customers who aren’t sure what this move might mean for them are encouraged to speak to an independent financial adviser. If they don’t already have an adviser and want information, advice or additional guidance, the following independent services can help them find one:

FCA Register – https://register.fca.org.uk/s/
Unbiased – https://www.unbiased.co.uk/
Vouchedfor - https://www.vouchedfor.co.uk/
Personal Finance Society - https://www.thepfs.org/yourmoney/find-an-adviser/
MoneyHelper - https://www.moneyhelper.org.uk/en

Can my client transfer their SIPP to a new provider?
As always, your clients can ask to transfer their SIPP to another provider of their choice at any time, irrespective of the move to InvestAcc. For more information about your client's options, please contact AJ Bell.

Can my clients change their SSAS provider?
AJ Bell’s Terms of Business and the Trust Deed and Rules provide options to move to an alternative administration provider or another Professional Trustee, or both, at any time, irrespective of the move to InvestAcc. For more information about your options, please speak to your usual AJ Bell contact.