InvestAcc Pension Administration

Log In to Online Services | Sign Up to our Newsletter

SSAS Service Standards

SSAS Service Standards

We are committed to delivering a cost effective, personal and high-quality pension administration service to meet the needs of all our clients.

Here we set out our normal service standards in working days for our SSAS arrangements. The indicative timescales below start from the first working day following receipt of your request. Note that whilst we will aim to meet our service standards, they are not legally binding.

Administration

Processing a new application7 days
Processing a takeover application7 days
Processing transfer forms5 days
Valuations5 days

Scheme Investments – Property/Land

Agreeing suitability of property/land6 days
Solicitor instruction6 days
Instructing valuation (if required)6 days
Lender instruction6 days
VAT registration and election5 days
Buildings insurance quotation (if instructed)6 days
Completing legal documentation6 days
Transferring funds for purchasesame day and at least one working day prior to completion

Scheme Investments – Other

Suitability and funding check4 days
Completing documentation4 days
Processing loan application5 days

Banking

Cheques banked (i.e. contributions;transfers;rent)3 days

Retirement

Benefit calculation7 days