We are committed to delivering a cost effective, personal and high-quality pension administration service to meet the needs of all our clients.
Here we set out our normal service standards in working days for our SSAS arrangements. The indicative timescales below start from the first working day following receipt of your request. Note that we cannot guarantee we will meet our service standards.
Administration
Processing a new application | 7 days |
Processing a takeover application | 7 days |
Processing transfer forms | 5 days |
Valuations | 5 days |
Scheme Investments – Property/Land
Agreeing suitability of property/land | 6 days |
Solicitor instruction | 6 days |
Surveyor instruction (if required) | 6 days |
Agreeing funding and suitability of borrowing | 6 days |
Lender instruction | 6 days |
Buildings insurance (if instructed) | 6 days |
Completing legal documentation | 6 days |
Transferring funds for purchase | same day and at least one working day prior to completion |
Scheme Investments – Other
Suitability and funding check | 2 days |
Completing documentation | 2 days |
Processing loan application | 5 days |
Banking
Cheques banked (i.e. contributions;transfers;rent) | 1 day |
Paying out cheques and transfers | 5 days |
Retirement
Benefit calculation | 7 days |