InvestAcc Pension Administration

Log In to Online Services | Sign Up to our Newsletter

SSAS Service Standards

SSAS Service Standards

We are committed to delivering a cost effective, personal and high-quality pension administration service to meet the needs of all our clients.

Here we set out our normal service standards in working days for our SSAS arrangements. The indicative timescales below start from the first working day following receipt of your request. Note that whilst we will aim to meet our service standards, they are not legally binding.

Please note that this is relevant to InvestAcc SSAS only.

Administration

Processing a new application 7 days
Processing a takeover application 7 days
Processing transfer forms 5 days
Valuations 5 days

Scheme Investments – Property/Land

Agreeing suitability of property/land 6 days
Solicitor instruction 6 days
Instructing valuation (if required) 6 days
Lender instruction 6 days
VAT registration and election 5 days
Buildings insurance quotation (if instructed) 6 days
Completing legal documentation 6 days
Transferring funds for purchase same day and at least one working day prior to completion

Scheme Investments – Other

Suitability and funding check 4 days
Completing documentation 4 days
Processing loan application 5 days

Banking

Cheques banked (i.e. contributions;transfers;rent) 3 days

Retirement

Benefit calculation 7 days