We are committed to delivering a cost effective, personal and high-quality pension administration service to meet the needs of all our clients.
Here we set out our normal service standards in working days for our SSAS arrangements. The indicative timescales below start from the first working day following receipt of your request. Note that whilst we will aim to meet our service standards, they are not legally binding.
Administration
Processing a new application | 7 days |
Processing a takeover application | 7 days |
Processing transfer forms | 5 days |
Valuations | 5 days |
Scheme Investments – Property/Land
Agreeing suitability of property/land | 6 days |
Solicitor instruction | 6 days |
Instructing valuation (if required) | 6 days |
Lender instruction | 6 days |
VAT registration and election | 5 days |
Buildings insurance quotation (if instructed) | 6 days |
Completing legal documentation | 6 days |
Transferring funds for purchase | same day and at least one working day prior to completion |
Scheme Investments – Other
Suitability and funding check | 4 days |
Completing documentation | 4 days |
Processing loan application | 5 days |
Banking
Cheques banked (i.e. contributions;transfers;rent) | 3 days |
Retirement
Benefit calculation | 7 days |