We are committed to delivering a cost effective, personal and high-quality pension administration service to meet the needs of all our clients.
Here we set out our normal service standards in working days for our SSAS arrangements. The indicative timescales below start from the first working day following receipt of your request. Note that whilst we will aim to meet our service standards, they are not legally binding.
Please note that this is relevant to InvestAcc SSAS only.
Administration
| Processing a new application | 7 days |
| Processing a takeover application | 7 days |
| Processing transfer forms | 5 days |
| Valuations | 5 days |
Scheme Investments – Property/Land
| Agreeing suitability of property/land | 6 days |
| Solicitor instruction | 6 days |
| Instructing valuation (if required) | 6 days |
| Lender instruction | 6 days |
| VAT registration and election | 5 days |
| Buildings insurance quotation (if instructed) | 6 days |
| Completing legal documentation | 6 days |
| Transferring funds for purchase | same day and at least one working day prior to completion |
Scheme Investments – Other
| Suitability and funding check | 4 days |
| Completing documentation | 4 days |
| Processing loan application | 5 days |
Banking
| Cheques banked (i.e. contributions;transfers;rent) | 3 days |
Retirement
| Benefit calculation | 7 days |